Handmade

handmade

Your donors (and people in general) are looking for connection.

They tend to be more interested in hearing from a human, and less interested in hearing from an organization.

So make your fundraising look like it was made by a human, not an organization.

You can add hand-written copy at the top of your letter, like this…

Put hand-drawn brackets at the edges of an important paragraph, like so…

Or even something slightly silly – but thematically on target – like this…

You can jot a note next to the P.S., like this…

These human design touches can cause discomfort for people who prioritize “looking professional.”

But your mass donors are not deciding whether to give a gift based on how professional a letter looks. If our experience is any indication, the donors on your mailing list are deciding based on whether they connect with the letter. And little human, hand-drawn touches like these make your letter feel like it was made by a human. They increase your chances of connecting.

Nobody

first

I have a message for all the young Fundraisers and smaller organizations out there.

Nobody gets their fundraising right the first time.

I say that because it’s easy to get discouraged.

As you start – as an organization starts – there is SO MUCH that you’re having to figure out. Not to mention, nobody got into this business because they desperately wanted to send letters and emails to people. 🙂

So, please know three powerful things…

  1. You’ve begun! That’s a LOT farther than most people get. Maybe they look the other way. Maybe they refuse. Who knows. But you started. From my perspective 30 years in, that’s a bigger deal than you think it is.
  2. Becoming effective is an iterative process. You start. You pay attention. You add another skill. You get better. You notice something else. You get a little better every month. That too is a bigger deal than you think it is.
  3. The whole way, you’re helping your cause and you’re helping your donors. You’re helping the cause by raising awareness, and raising money, so that more good gets done. You’re helping donors because they care – but they don’t have programs like you do, so they can’t do much by themselves.

That’s a lot of good. You could be spending your time marketing bags of chips. Instead you’re helping make change.

It’s not easy. (If it were easy, we’d all be raising tens of millions of dollars and have six-pack abs.)

So keep going. Keep iterating. Keep practicing.

And thanks for being a Fundraiser!

Maybe the Donor Said “No” Because…

Maybe the donor said no because it’s finally a nice day, so they went outside instead.

Maybe the donor said no because their spouse had already recycled the mail that day.

Maybe the donor said no because their taxes were a little higher than expected last month.

Maybe the donor said no because their passions are elsewhere right now.

Maybe the donor said no because they also received an unexpected bill that day.

Maybe the donor said no because they are on vacation and haven’t looked at email in a week.

***

You already know I’m a big believer in taking extreme responsibility for the success or failure of any piece of fundraising. But I also believe there’s a LOT that’s out of the Fundraiser’s control.

So… pay close attention… but don’t take the “no’s” personally.

Feedback Loops

experiment

Every time you send out of piece of fundraising, you’ve sent out a little experiment into the world.

Is your organization reviewing the results of your experiments?

For instance, your organization has done a lot of experimenting with email subject lines (whether you’ve thought about it that way or not). Have you looked at your open rates to see what types of subject lines generate the highest open rates? After all, the more people who open your email, the more people who read your email, the more people who are likely to give to your email.

Bigger picture – every time your organization completes a year’s worth of fundraising, that’s like sending out a slightly larger experiment into the world.

Are you measuring your “overall donor retention rate”? How about your “major donor retention rate”? Or – I love this one – your “major donor revenue retention rate”? (That one tells you whether your major donor management system is keeping and lifting your current major donors, or if you’re reliant on new major donors to hit your goal each year. Big difference.)

So… you’ve done a lot of experiments.

Is your organization looking at the results of your experiments? Is your organization learning from them? Is your organization getting better with each email, each letter, and each year?

Ready for Download: Free eBook on Donor Complaints

Are complaints – or the fear of complaints – stopping your organization from connecting with more donors and raising more money?

Read the free eBook that will help your organization make “the leap” to the next level of fundraising by:

  • Showing the different types of complaints (and what they mean)
  • Giving you a script for how to respond to a Complainer
  • Giving you a simple system for handling all complaints (even internal complaints)

It’s called, “The Sanity-Saving Magic of Understanding Donor Complaints” and you can get it free right here.

Don’t let the fear of complaints hold you back! This eBook demystifies complaints, shows how complaints can hold an organization’s fundraising hostage, and gives your organization the tools to develop a healthy understanding and relationship with complaints.

Just released today – download it now!

Your Organization’s Habits – Are They Good?

habit

Every nonprofit’s fundraising plan is a bundle of habits.

  • Some organizations habitually send out 4 appeals, 1 per quarter.
  • Some organizations habitually call all new donors.
  • Some organizations habitually send out a Christmas card to all donors. 

Think for a second about your organization’s habits. 

The big question is whether an organization has data to tell them whether their habits are helpful… or not.

Quick example.  I once served an organization that habitually sent Christmas cards to all their donors.  They were certain the cards helped with their year-end fundraising, but they had no data to back that up.  And they’d done it for so many years that no one around the table remembered a time when they didn’t send the cards.

So we divided their donors into two random-but-equal groups.  One group received the Christmas cards and the year-end campaign.  The other group did not receive cards, and only received the year-end campaign. 

In January we looked at the results.  The response rate, average gift size, and net revenue from each group was essentially the same. 

They discovered that their habit of sending Christmas cards did not increase how much money they raised.  But it did increase expenses. 

So the following year they dropped the habit. 

Please take a quick look at your organization’s habits.  Make a list of habits that have been directed by data.  By that I mean you’ve tried at least one alternative and the alternative was measurably worse. 

Then make a list of the habits where your organization has little to no information about how an alternate approach might work.  These are the habits that are likely to be personal preferences, or passion projects of an important stakeholder, or traditions that have been handed down from the past. 

The longer the list of habits without information, the more fundraising opportunity you have.

Writing Tip: Put the Most Important Information First

important

There’s a writing principle you should live by:

Put the most important information first

Here’s what I mean.  Here’s a sentence from an e-appeal I edited recently:

Industrial, resource-heavy growth threatens Maryland’s fragile wetlands.

This sentence does what we were taught to do in school: explain and provide context, then make the point. 

Let’s look at it again, this time with a simple sentence diagram (apologies if you get flashbacks to middle school):

Industrial, resource-heavy growth
<           explains the context            > 

threatens Maryland’s fragile wetlands.
  <  idea that matters most to the donor  >

The problem is that in the mail and email, the end of a long sentence is less likely to be read than the beginning of a sentence.  (Look at a heat map and you’ll see how little most people read when they first look at your fundraising.)

So you want to put the most important information first, and then explain.

So how should you write the sentence above if you assume that many readers are only going to read the beginning of a sentence?  You’d write something like this:

Maryland’s fragile wetlands are threatened
  <  idea that matters most to the donor  >

by industrial, resource-heavy growth.
<           explains the context            > 

Writing in this way is one of the reasons that effective fundraising in email and the mail feels different from what your English teacher taught you. 

Additionally, this approach occasionally results in using the passive voice. This bothers people sometimes because the rule they live by is to ’never use the passive voice.’ The rule *I* live by is that, on behalf of beneficiaries, I’ll break any grammar rule I need to in order to create more effective communication.

Because beginning with the idea that matters most to the donor will make a few more people “get the message” your fundraising is sending.  That causes a few more people to give, which causes your organization to do more good.

It’s a great, free way to get a little more out of each appeal and e-appeal!

Easy Money: Ask Your Monthly Donors to Give a Little More Each Month

Ask for more.

Have you ever asked your monthly donors to upgrade, to give you a few more dollars each month?

You should. Here’s why…

Your monthly donors are usually 3 things:

  • Your true fans. They are the folks who are really bought-in to your organization or your cause. They cared enough to make the commitment to be a monthly donor.
  • Able to give more. Most (but of course not all) monthly donors have the capacity to give more. You already know that they respond great when you send them appeals, and often send in 13th and 14th gifts during each year.
  • Pleased to give more. They are true fans. They love getting to help your cause, and they love getting to help a bit more than they normally do.

Put all that together and you can see that it’s a no-brainer to ask monthly donors to “give a little more each month.”

Here’s a quick summary of how we do it:

  • Once a year, run a mini-campaign to monthly donors that asks them to increase their monthly gift by a few dollars.
  • A direct mail letter tends to be the anchor of the campaign. Include email if you can. The best-performing campaigns always include telemarketing, but you don’t need it to succeed.
  • The campaign’s messaging thanks the donor for the good they are faithfully doing every month, tells the donor how either/both costs and the need are increasing, and asks the donor if they, “could give an extra $4, $7 or even $11 more each month to help” (or something like that).

Oh, and we usually run the campaign in one of two general timeslots: January 15 through February 15, or September after Labor Day.

You’ll be thrilled at how many of your monthly donors say “yes” and start giving more each month. And I’ve never seen the increase in their monthly giving affect their response to other fundraising efforts throughout the year.

The things you might fear will happen, won’t happen. You won’t have mass cancellations. You won’t get complaints.

I helped an organization with a thriving monthly donor program do this for the first time several years ago. They began raising an additional $60,000 every single month. Now they run the “monthly donor upgrade” campaign once a year, and they send it to every returning monthly donor who didn’t upgrade the previous year.

Now, that’s a big organization. But right now, many of your monthly donors could be giving your organization a little more money each month and would be happy to do it.

My recommendation? Prepare a “monthly donor upgrade” campaign and run it this September or at the beginning of next year. You’ll be thrilled you did.

The Need Never Ends

problem

There’s an idea I recommend removing from your fundraising (if you use it):

Telling people that “the need never ends.

I’m sharing this because last week I saw a text-driven billboard from an organization I support. The billboard said:

THE NEED
NEVER ENDS

I have no testing data on this particular idea or phrase. But even though the idea is 100% true, I suggest that it’s not a good idea to highlight to donors.

A core motivator for individual donors is to make a change happen. By saying that the need never ends, this organization is also guiding people’s attention on the fact that their contributions will never solve the problem – that the situation will never change.

Not exactly motivating, eh? Anyone want to make T-shirts with “Donors are Sysiphus”?!?

By focusing their donors’ attention on something that donors cannot change, the organization removes a core motivation to give.

Some gifts will come in, of course. All it takes for some people to donate is to be made aware of what’s happening. But more gifts tend to come in when fundraising gives donors reasons to give today – and “the need never ends” is not a reason to give today.

It’s important to note that there are people who are motivated by the need never ending. For instance, “subject matter experts” who think at the level of the cause yet also know that something still needs to be done today. Executive Directors and Directors of Development who know that they need to raise money every single year.

But 99% of the people driving by the billboard (or on your mailing list) don’t think like that.

So Instead…

For individual donors, use your fundraising to focus their attention onto something they can help change.

Share a need that’s happening right now, or 4 weeks from now.

This usually means narrowing the focus of the fundraising from the Cause or the Big Picture to the personal and relatable. Share a story of a person or thing that needs a little help right now. Or talk about the help that is needed over the next month.

The next time you find your fundraising talking about how big a problem is, I advise you to narrow the focus.

Donors don’t give because a problem is big; they give because a problem is solvable.