Trust the Expertise

Build trust.

Want to know what “letting a Fundraiser do their job” looks like?

Here’s a quick story.  I recently caught up with a longtime friend who is a “fundraising lifer” like me.  He shared a story from earlier in his career when he was brought in as a Director of Development with a specific task of growing the organization.

A couple months in, he presented a fundraising campaign to the Executive Director for approval.  The campaign was different than what the organization had done in the past.  And in an example of leadership and trust, the ED said,

“This makes me deeply nervous.  It is approved without any changes.”

It’s hard to express how much I love and admire that response: the ED acknowledged their feelings, then let my friend do the job he was hired to do.

The nonprofit fundraising world could use more leadership like this.  It’s good to acknowledge our feelings, because feelings are real and strong.  And it’s good to let Fundraisers do the jobs they were hired to do and live with the consequences. 

When a boss regularly doesn’t let a Fundraiser try a new tactic or a new message, that boss dooms the nonprofit to underachievement.  The organization never achieves its potential because any Fundraiser with talent and ambition will leave.

Let me put it this way: for a tiny bit of risk (trying something new), the organization has the chance to discover a way to raise more money AND increase the chance that a talented employee will stay. 

And the campaign my friend put together?  It was a remarkable success.  It was the beginning of a four-year run that tripled the revenue of the organization.  That growth would not be possible without the trust and leadership shown by the ED.

In my experience, the upside of that trust and leadership is FAR greater than the downside.

Trust

Trust

Organizations become trusted by donors when organizations show up, again and again, with communications that are relevant to the donor.

Those donors have lots of interactions with you.  Those interactions over time, repeated and reinforced, lead to trust.

You cannot earn trust very quickly when you have one event and two pieces of fundraising a year. 

And remember, the primary things that a donor cares about are:

  • What’s happening directly to the beneficiary group or cause that she cares about
  • How her gift can make a difference
  • How her past made a difference

That’s what she cares about most. That’s what your fundraising should be about to be most relevant to her.

If your communications are mostly about your organization, you’re not talking about what she’s passionate about.

In 2021, resolve to talk more about what she’s passionate about.  Tell her about the negative things that are going on with the people you serve for the cause you work on, and tell her what her gift will do to help.  That’s asking.  Then be sure to report.  Tell her the positive news about how her gift made a difference.

Don’t stay silent for long periods of time.  Don’t go dark.  Earn her trust.

Not very many organizations have it in them to build a habit of regularly contacting their donors with relevant messages.  It’s hard work.

That means there’s an incredible opportunity for you and your organization.