Steven, Author at The Better Fundraising Company

Consistency

Steven | July 27, 2023July 25, 2023Repeat

As you grow in fundraising experience, you understand that consistency is often more important than sincerity.

In any particular moment, sincerity (like authenticity) is a byproduct of feelings at that moment. And feelings change all the time.

This makes “sincerity” not the best foundation for a fundraising program.

What if, on the day you write your year-end appeal, you’re sincerely thinking about another job opportunity?

What if, when the time to deliver your speech at the event finally arrives, you’d sincerely rather be in bed?

Now “consistency,” on the other hand, is reliable. Steadfast on behalf of the beneficiaries and cause – no matter how you’re feeling that day. Willing to be vulnerable enough to ask boldly, no matter the day. Willing to show up in donors’ inboxes even though you feel like you’ve said everything before.

That sounds like a great foundation for a fundraising program.

Sincerity and authenticity are, of course, needed in a fundraising program. But for your mass donors, if you want to grow, fundraising done consistently will outraise sincere fundraising done occasionally.

With and For

Steven | July 25, 2023July 27, 2023Tips

The work of a Fundraiser requires you to be in two different contexts at once.

You must be “with and for” your beneficiaries. To know what’s going on with them. To know the needs. To know the stories. To know the triumphs and progress.

And you must be “with and for” your donors. To know what they’re thinking about. To want them to have a good experience giving to your organization.

It’s easy to set up camp in just one place. To be so donor-focused that boundaries are crossed and donors are given too much power. Or to make overly beneficiary-focused or organization-focused fundraising that largely ignores donors’ wants and desires.

Setting up camp in one place can even feel like you’re taking the high road.

But the most effective fundraising – for revenue & retention & beneficiaries & donors & the world – is “with and for both.”

The Easy Thing

Steven | July 20, 2023July 18, 2023Repeat

Measuring the easy thing is the easy thing.

It’s easy to measure how we feel about an appeal. It’s easy to measure whether any complaints came in. It’s easy to measure whether someone made a typo in the mailing.

It’s harder to measure things like the cost per piece, the gross yield per thousand, or your retention rate for major donors.

Ultimately, everything you send out in the mail or email is fundraising. Measuring the effectiveness is the hard thing, and the important thing.

It’s easy to measure whether an organization sent out an e-news or not. It’s more important and more difficult to measure whether the e-news helped.

Helpful New Book/Tool for Fundraisers

Steven | July 18, 2023July 14, 2023Repeat

Every once in a while, something crosses my desk that I think would be helpful to a lot of Fundraisers.

This is one of those times – and it’s free!

There’s a new book out called “Story Prompts for Nonprofits.” It’s written by Chris Davenport, the founder of the Nonprofit Storytelling Conference.

This book will be incredibly helpful if you’ve ever struggled with writer’s block, or had a fundraising brainstorming meeting that didn’t go anywhere. (I think it’s more of a “helpful tool” than a book, which you’ll see in a second.)

It’s a free download. Or you can buy a physical copy for $20.

To give you a better sense of why I think of this as a “tool” you’ll keep within reach on your desk, here’s the description: “900+ storytelling prompts for attracting new donors, generating media buzz, connecting with your community, and deepening relationships with donors!”

The story prompts are categorized by nonprofit sector, by types of beneficiaries, and by the types of help that an organization provides.

I think that’s remarkably helpful because one thing I always hear is, “I see lots of examples of fundraising for organizations that feed and house people, but that’s not what we do and I don’t know what will work for what we do!”

I obviously can’t promise that your exact sector and program activities are covered in this book. But there are more than 900 prompts, and I’m sure you’ll find more prompts that apply to you and your organization’s work than you’ll need in a year.

If you’ve ever wondered which of your stories to tell to engage, inspire and cause action in your donors, I think this book will help!

Time-Sensitive Reminder: Donors Aren’t Thinking About Your Cause

Steven | July 11, 2023July 10, 2023Repeat

I wrote last Thursday about how donors put themselves on the hook.

Donors have chosen to take some responsibility for what is happening in the world, and to do something about it through their giving.

But that doesn’t mean donors always remember that they care, or even think about your organization.

Personally, I don’t remember very often that there’s a lack of affordable housing in the Seattle area. It’s just not something I think about. But I’m thankful that a couple organizations regularly remind me, because it’s an issue I care about.

I think most donors are in a similar situation: donors aren’t inclined to think about your cause or beneficiaries often, but it’s in their values to do something about it.

At Better Fundraising, we think that one of the functions of fundraising is “to remind people who care that there is work that needs to be done.”

I say all this because Fundraisers and organizations are often uncomfortable sending out fundraising that reminds donors of the work that needs to be done. It can feel awkward.

So I want all Fundraisers to remember that your donors chose to be responsible. They know that work needs to be done. They care. But they probably don’t remember right now.

Your fundraising provides the invaluable function of reminding them and giving them a chance to do something about it.

The Reminder

Steven | July 6, 2023June 22, 2023Ask

Before your organization arrived in a donor’s life, their beliefs and values caused them to be generous, to believe in right and wrong, to care for people in their community.

In other words, they put themselves “on the hook.” They decided to take responsibility for some of the ills in the world and donate to help.

So if it ever feels uncomfortable to ask people for money, remember that the people you are asking put themselves on the hook. They are on your donor list or mailing list because they want to help.

So you shouldn’t feel guilty about sending out fundraising. You shouldn’t feel like you’re manipulating people.

Instead, be thankful and joyful they put themselves on the hook. Boldly ask them to put their money where their values are.

Fundraising doesn’t put donors on the hook. Fundraising reminds donors that they put themselves on the hook.

Happy Fourth!

Steven | July 4, 2023June 22, 2023Repeat

This Independence Day we’re reminded of the line, “toward a more perfect union.”

Not perfect, but trying to get better every year.

Just like fundraising.

Happy Fourth!

Fundraising is a Gift an Organization Gives

Steven | June 22, 2023June 14, 2023Ask

I’d like to interrupt the regularly scheduled blog with a big idea.

We believe that fundraising is a gift that a nonprofit gives its beneficiaries, donors, and community.

Most people don’t believe that fundraising is a gift. They believe that fundraising bothers donors. Or they believe that fundraising is emotionally manipulative. Occasionally they believe they shouldn’t have to fundraise at all.

But having a core understanding that fundraising is a gift leads to a happier fundraising life and to doing more good.

A Gift to Three Groups

It’s easy to see why an organization’s fundraising is a gift to its beneficiaries or cause. The organization generously spends time and money – to multiply that time and money – so that more help can be given to the beneficiaries or cause.

Fundraising is also a gift to donors. Your organization’s donors care about your beneficiaries or cause, but lack the expertise or programs to do very much. So fundraising that gives a donor a chance to do something meaningful for beneficiaries or a cause that they care about. That sounds like a gift to me.

And as Henri Nouwen argues in A Spirituality of Fundraising, fundraising gives donors a chance to “put their money where their values are.” (That’s a gift too, even though it occasionally makes us uncomfortable.)

Finally, fundraising is a gift to the community you live and operate in. More people knowing the truth about what’s going on, and more people taking action to help, is good for everyone. Fundraising is an effective tool to make that happen.

Beliefs Drive Actions

Believing that fundraising is a gift causes reals changes to organizations and Fundraisers…

If an organization believes that their fundraising is a gift, are they fearful when they send it out?

No.

Maybe a little nervous to see how it does? Sure. Maybe a little worried about a complaint? That’s only human. But the removal of fear from an organization’s fundraising life is a massive improvement.

If an organization believes that their fundraising is a gift, do they only ask donors to help a couple of times a year?

No.

Because they aren’t afraid, and they know that donors love to help, they give donors more chances throughout the year.

If an organization believes that their fundraising is a gift, do they enjoy their fundraising life more?

Yes.

Imagine never thinking you’re bothering or somehow manipulating donors. Imagine fundraising bosses saying, “Yes, let’s try that new idea of yours.” Imagine celebrating the gifts that come in and brushing away the complaints like you shoo a housefly.

Imagine your shoulders, but lowered. Imagine your breathing, but deeper.

And here’s the kicker: if an organization believes that their fundraising is a gift, do they raise more and do more good?

Yes! Because as they create their annual plans, and as they create each piece of fundraising through the year, they make a hundred little generous decisions from a position of strength. Those decisions give their donors more chances to say “yes.” Those decisions make each individual piece of fundraising more engaging for donors. So they raise more money and do more good.

When we work with a nonprofit and they immediately start raising more money, it can look like the tactics were the cause of the success.

But when we help organizations turn around their fundraising, or make “the leap” to their next level of income, it’s because we approach their fundraising with a different set of beliefs.

Because if you believe that fundraising is a gift – that the act of fundraising is a generous act – the fundraising you create will be more powerful than if you believe something else about fundraising.

Interestingly, in our daily lives everybody knows that if you’re more generous, people will be more generous with you in turn.

Turns out the same thing is true in fundraising.

Five Tips for the First Sentence of Your Next Appeal Letter

Steven | June 20, 2023June 14, 2023Ask

People ask me all the time,

“How do you start your appeals? I have the hardest time with that.”

If starting appeals or e-appeals is something you can have trouble with, check out Five Tips for the First Sentence of Your Next Appeal Letter.

The tips are easy to follow. And they make beginning your next appeal or email a snap.

By the way, I think first sentences, subject lines and teasers are becoming more important in our work as Fundraisers. Getting and keeping people’s attention is harder than it’s ever been.

The people and organizations who can reliably create great first sentences are going to have a larger impact.