What I Wish I Knew Then

Note from Steven: This is a guest post from Lisa, an experienced Development Director who is on the Better Fundraising team.

When I was a new development director, there never seemed to be enough time, money or man power to get everything done. It was overwhelming. Sound familiar?

I knew I needed to prioritize . . . but even that was hard.

As you sit in your seat today, wondering how you can have the biggest impact possible, take this advice from a person who played every role in her development department. Here are three things I wish someone would have told me right at the beginning . . .

Make it clear what the donor’s gift will do

Specifically, make it clear enough so a donor could easily repeat it to their friends.

Your organization probably does a lot of great things, but you need to focus on just one powerful thing. It’s ok if what you ask donors to do is only part of what your organization does. I’ve noticed that most donors respond better to one simple thing than having to learn about all your organization does.

Always have a system to thank your donors promptly

Donors should be thanked and receipted 24-48 hours after you receive their donation. If they give online they will get a digital thank you right away, but follow that up with a thank you in the mail. For larger gifts, you may want to call and personally thank the donor.

As I built relationships with donors over the years I learned that you cannot thank a donor too quickly. But, thanking a donor to slowly is a surefire way to losing donors over time.

Show each donor the difference their gift made

People give because they want to make a difference. So let them know how their gift made a difference! For most of your donors, this can be done in your organization’s newsletter. Or an e-update, but in my experience e-updates aren’t nearly as good at engaging donors as a printed newsletter.

And for major donors, do whatever it takes to show them.

Take them on a site visit, prepare a special report just for them, whatever it takes to show them how their gift made a difference!

Do these three things and you WILL see improvements in your program. Better Fundraising gets this. Their Ask, Thank, Report, Repeat formula teaches and emphasizes the fundamentals of fundraising, helping you prioritize and work on the things that really matter!

​Improve Your Fall Fundraising the charity: water Way

Had the pleasure of interviewing Scott Harrison, the founder of charity: water for the Fundraising Is Beautiful podcast.

There’s a TON of tips you can use to improve your fall fundraising results! You’ll hear Scott talk about:

  • How important immediacy is
  • How to take your donors on a journey with every piece of donor communications
  • How charity: water “productizes” what they do to make it easy for donors to understand and then do something meaningful with each gift
  • How he’s comfortable sharing bad news with donors, and why that ultimately helps his organization.

I really encourage you to go take a listen. (And even subscribe!) I’m a better fundraiser for having listened to Scott, and you will be too! Here’s the link.

How To Write This Fall – Tips For Fundraising Success

An old typewriter sits on a wooden desk

Fundraising Season is beginning . . . and you’re going to write to your donors a LOT in the next few months. And I have an important tip for you.

Don’t assume your donors will read what you write.

Donors are moving fast (especially in their inbox). They are busy. They support multiple charities. And they don’t have to read your organization’s communications.

Right? Nothing bad happens to your donors if they don’t read your stuff. Their life just goes on. And as a matter of fact they’ve saved themselves some time.

So what is a nonprofit writer to do?

In almost all cases you have to earn their attention by being relevant and getting to the point quickly.

So pay special attention to your first sentence. Think of it this way: your first sentence has to earn your reader’s attention enough so that they want to read your second sentence.

I use two main strategies to get more people to read our clients’ fundraising materials:

#1 Very quickly state the point of your letter/email/brochure. Why are you writing the donor today? If you want the donor to do something, say it clearly right away.

We’ve improved the fundraising results for hundreds of organizations just by helping their fundraising materials get to the point faster. Because most nonprofits seem to assume that their donors will read the whole thing. So, they take a long time to get to the point, and then they only mention the point once.

My operating principle is that maybe 10% of donors will read it, but 50% of people will skim it IF you give them something interesting/urgent/valuable enough to skim.

Note those percentages don’t add up to 100%. That’s because no matter what you do, a significant percentage of donors are either going to miss or not read each message you send out. And that, my friend, is why nonprofits need to communicate more often than they think they do. Because most nonprofits assume every donor receives and reads every message. That’s a long way from what actually happens.

OK. The second way I get people to read is to use drama and tension.

#2 Write such a drama-filled first sentence that the reader really wants to know what the second sentence says.

Pick right up in the middle of the beneficiary story you’re telling. Or summarize the most drama-filled moment. But use emotion to get a reader curious about what happens next.

Here’s a great example, “When the police rang the doorbell, Gloria didn’t know what she was going to do.” This works for even the most boring subjects! “Our fiscal year end is approaching and I don’t think we’re going to make budget” is the opening line of one of the most successful letters I ever wrote.

So when you’re writing this fall, remember that your donors are busy and moving fast. Pay special attention to the very first sentences of anything you put out there. And I guarantee you that if you earn your donor’s attention, you’ll earn more of their donations!

Why Your Donors Deserve Ask, Thank, Report, Repeat

You’re no doubt familiar with Ask, Thank, Report, Repeat, the fundraising rhythm we teach here at Better Fundraising.

There are two equally strong reasons you should follow this approach to fundraising.

It probably won’t surprise you to hear that we arrived at it because it raised our clients the most money and retained their donors the longest. Both Jim and I come from competitive fundraising environments where we were pressured to raise money in the short term AND to set organizations up for long term success. And when we looked at what worked and what didn’t in fundraising — really getting deep in the data — it was clear that Asking, Thanking, and Reporting were the key elements for fundraising success.

And that Repeating the rhythm (and some of the messages) helped organizations grow over time.

So we developed Ask, Thank, Report, Repeat simply as a way to help organizations raise more money.

But there’s another line of thinking that leads you to the same place. We call it ‘treating your donor the way she deserves to be treated’ . . .

  • You honor your donor by sharing the problem your organization is working on, and asking your donor to help solve the problem.
  • You honor your donor by thanking her like crazy when she gives a gift to help.
  • And it’s really honoring her by showing her what happened because she gave a gift. To Report.

You could argue that it’s a moral imperative to Report. She gave you a gift in faith and received nothing in return but a hit of dopamine. How can you in good conscience ask her to give another gift without showing and telling her that her gift made a difference?

This is one of the reasons, by the way, that fundraisers don’t like their jobs. They have to ask and ask and ask. They know in their hearts that donors get tired of being asked! But the fundraisers who work in environments where their donors are honored with regular reports? Those fundraisers enjoy their jobs much more. And their donors enjoy the fundraising much more.

This is the heart of donor centricity. It’s acknowledging that the donor is central to the process of philanthropy, charity and your organization. It’s acknowledging that her role is not just “supporter” or “partner” but as central as your organization’s.

So ask yourself, “Have we Reported to our donors lately? Do we deserve to ask them for another gift?”

When you’re great at reporting you’ll notice three things: you’ll raise more money; you’ll keep your donors for longer; and you LOVE knowing that you’re treating your donors the way they deserve to be treated!

Get Storytelling for Action eBook Now!

If you’ve read our blog over the last few years, you’ve heard us talk a lot about storytelling. We’ve written about it, we’ve spoken at conferences, and we share tips about storytelling with our clients.

This summer, we decided it was time to pull everything we’ve learned over the years into one place, so fundraisers like you can benefit.

That’s what we did with our new eBook: Storytelling for ACTION

Three Big Ideas That Nobody Told You

It’s easy to say that storytelling is important. It’s more difficult to use stories to raise more money. That’s why we’ve shared three big ideas in this new eBook:

  1. Your donor should have a role — and see herself — in every single story you tell.
  2. How you tell a story is less important than what story you tell and when you tell it.
  3. You have a Big Story you need to constantly tell your donor.

Sound interesting? We promise it’s more than that. It’s also actionable and proven. Download your copy of the free eBook now.

Practical Advice You Can Use

One of the things that we focused on in Storytelling for ACTION is actionable advice. We didn’t want to just share concepts — we want you to equip you with the tools to start telling better stories for your organization right away. That’s why we’ve included the following tools in Storytelling for ACTION:

  • A matrix to help you to decide what story to tell at what time
  • Easy-to-use checklists
  • Real-life samples
  • Our 3 Big Ideas Cheat Sheet

Market-Tested And Proven

The ideas in this eBook are market-tested and proven to increase how much money you raise. They will help you get more new donors and keep your current donors around for longer. And they will even— if you let them—help you love your job qand fundraising more than you thought possible.

These ideas are not fancy. They are not just for the “big” organizations and “seasoned” fundraisers. They are for you.

Download your free eBook now.

Oh, You Want Your Donor to Give AGAIN?!?

We say there are three things that a nonprofit has to be great at to grow: Asking, Thanking and Reporting. “Reporting” is telling your donors what their gift accomplished.

Reporting is crucial to keeping your donors — to getting your donors to give again. We do performance audits on nonprofits all over the country. And when we find low donor retention we almost always find a lack of Reporting.

Our friends at Veritus Group said it this way in their post, Why Your Donor Will Give Again. They are talking about a major donor, but you can apply this thinking to all your donors:

“So why did the donor go silent? Well, when you start digging into what happened after the donor gave, it often becomes very clear:

  1. The donor gave, and it took the organization four weeks to properly acknowledge the gift. Yes, they got their boilerplate receipt within a week – that’s like getting a receipt when you buy groceries. It just proves you paid. But four weeks to be thanked properly! Goodness.

  2. The Major Gifts Officer never told the donor that their gift made a difference. This is so amazing to Jeff and me. Telling the donor about impact is as crucial to a donor relationship as air is to the human body. You cannot live without it. And a donor’s enthusiasm will not survive without proof that their giving made a difference. Won’t happen.

The donor may be thinking: ‘Well, I guess all they wanted and needed was the money. There was so much positive energy and activity on the front end, persuading me to give. But once I gave, they were done with me. I feel used.’ ”

A LOT of donors feel this way; they are asked for a donation, and then they feel like an afterthought until the next donation is needed.

You know the term “donor fatigue?”? Organizations cause donor fatigue in their donors by always Asking and never Reporting.

The remedy for your organization is Reporting! For major and mass donors alike, telling your donors what their gifts accomplished should be baked into the DNA of your organization. And especially for smaller nonprofits, Reporting is one of the best way you can stand out from the crowd of organizations asking your donors for money.

So make sure you have a printed newsletter that’s donor-focused. Send personalized reports to your major donors.

So ask yourself, how can I report to my major donors this summer? Start with your majors first. And for the rest of your donors ask yourself, how can I show them the effects of their giving sometime this fall? Because if you do that — if they know the power and effects of their past gift — they’ll be more likely to give to you in December when you Ask them!

 

10 Fundraising Tactics You Should Use This Fall

Want to amp up your fall fundraising? We recommend these ten tactics to all our clients because they’ve been proven to work again and again and again:

  1. Report to your donors this fall — show them what their previous gift accomplished! Your donors are less likely to give you to at year-end if they haven’t heard lately what their gifts accomplish. We often produce an October Newsletter for our clients and work hard to highlight amazing stories made possible by the donor’s gift.
  2. Reporting is especially important for Major Donors. Make absolutely certain each major donor reads or hears a story of impact each fall.
  3. Focus on your donors more than on your organization. In all your communications, emphasize the donor’s role (“You helped make this happen!”) more than your organization’s role (“We helped 347 people this year…”)
  4. Make your communications to Major Donors stand out. When sending them an appeal letter, use a nicer envelope and hand write the address. When sending them a newsletter, put it in a 9×12 envelope and don’t fold the newsletter. Trust us; it’s worth spending the extra time and money to ensure your major donors pay attention to your communications!
  5. Communicate more than you think. If you only mail your donors a couple times, mail them at least one more time. For smaller organizations who mostly use email for fundraising, please mail your donors at least twice. We recommend most organizations mail their donors at least 4 times from September through December.
  6. During December, review your list of major donors. For all majors who have not yet given a gift this year, ask them!
  7. Have a campaign for Giving Tuesday, not just one email. Email your list on Sunday, Monday and Tuesday. Pro Tip: having a match for giving Tuesday really increases results. So many nonprofits are asking for gifts that day — having gift-doubling matching funds really helps your organization stand out.
  8. After giving Tuesday, change the first/main image on your website to a simple call-to-action to give a gift before the end of the year. Keep that as the main message on your homepage until January 1.
  9. During year-end, mail another appeal letter. Most organizations only mail one letter, but they should mail two. Mail the first letter the Saturday after Thanksgiving, and mail the second letter around December 11th. The second letter will raise about 1/3 the amount your first letter raises, and it won’t reduce the effectiveness of your first letter.
  10. Send 3 emails the last 4 days of the year. Everyone’s inbox is crowded – make sure they see an email from you when they are so likely to give a gift!

How To Thank & Report this Summer

a heart drawn in the sand

Summer is a perfect time for your nonprofit to Thank and Report back to your donors. While most other nonprofits are ignoring their donors during the summer, you can earn your donors’ loyalty by thanking them and showing them the effects of their gifts.

And remember that your donors are BUSY – but that works in your favor this time of year. It means you don’t have to send them an epic thank you letter or an 8-page newsletter. You just have to send them something that gets their attention and has a short message.

Here’s a list of quick things you can do. And as always, make sure you’ve Thanked and Reported to your major donors first, then move on to the rest of your donors.

  • Send a Thank You card:

    Just a short note that says something like, “Thank you for your incredible gift. Because of you, someone will be helped. Your gifts are really making a difference!” And if you can, send it on a card from the hallmark store, not on a card branded from your organization. Make it feel personal!

  • Send a picture of a beneficiary:

    All you need to do is print out a photo and write a quick note on the back. Keep it short and sweet – and about outcomes: “This is Jerry and he’s at camp this week thanks in part to your generosity. Thank you!”

  • Email it:

    You can do the same thing in email to all of your donors! (If you do send it out via email, fight the urge to send it to everyone on your email list. Send it just to donors.)

  • Send photos of summer programs in action:

    If you have programs that are active in the summer, send photos of the beneficiaries participating. Avoid the urge to write too much – you’re trying to create a bite-sized Report that your donor can recognize even if they immediately delete the email. Three short paragraphs (max!) and make sure the word “you” is used in the very first sentence.

  • Pick up the phone:

    This is a stretch for many organizations, but call your donors this summer! Starting with your major donors and your monthly givers, just call them! Prepare a 30-second speech that starts of by saying, “I’m not calling to ask for money, I’m just calling to thank you for your gifts and generosity. . .” If you’re on the phone with the donor for just a few seconds, that’s great. If they want to engage you for longer, even better. But it’s their call – you’re just there to thank them, tell them they matter and that their gifts make a difference!

 

Jeff Brooks’ Summer Recommendations — An Interview

Jeff and I have been friends for a long time — both personally and professionally. We often bend each other’s ear about fundraising and he’s one of the people in my circle who I reach out to for advice and new perspectives. And Jeff’s a straight shooter. So, I thought I’d ask him for his candid recommendations to nonprofits on what to work on this summer. Here’s what he said:

SS: What do smart nonprofits do during the summer to get ready for fall?

JB: Use the lull in activity to get ahead for the final months of the year. It’s gonna get crazy — and the crazier the better! So know exactly what fundraising activities you are going to be doing. Dates and descriptions. And get started on it now.

SS: Of those things, what’s the most important and why?

JB: Most important is having your plan in place. If you don’t know what to do and when to do it, you’ll be distracted by the craziness and not working on the things that matter most.

SS: What’s an example of a successful summer fundraising campaign that you’ve seen?

JB: When the topic has something to do with the season. Like raising money for hungry children who are not getting the subsidized school lunches and breakfasts they get during the year. Or offers having to do with the challenges posed by hot weather. It may surprise you that appeals about the “Summer Slump” in giving often do well. Just be honest with donors and tell them how giving drops in the summer but the need for services stays high.

SS: If there was one thing you could have nonprofits focus on this fall, what would it be?

JB: Make sure you have the systems in place to treat donors well even when things get crazy. You MUST be able to acknowledge gifts promptly no matter how busy you get. Systems things like that really matter!

So, there you have it, folks! Make a plan, work ahead this summer, and build donor-focused systems. If you’re already doing these, well done! If not, this is a great “short list” of things to work on thus summer.